Frequently Asked Questions

Who are the services for?

The services are to help people who, because of age, sickness or disability, cannot easily make such arrangements for themselves. They are for people who require the reassurance that the helpers providing the services have been vetted & need a reliable service.

What checks are made before a helper is placed on the Register?

All helpers are interviewed, references taken up and a DBS (Disclosure & Barring Service) check made. Helpers then pay a registration Fee which also provides Public Liability Insurance cover.

Who pays for arranging the services?

A fee of £3.00 per week payable annually in advance by standing order of £150 per year.

This pays the costs of  setting up, supervising all services used and for all necessary advertising, the recruitment and vetting of helpers. This also covers Insurance for you and your home in case of accidents by the helper.

Who pays the helpers?

Clients are responsible for paying their helper directly. homesupport Elmbridge advises clients  and helpers of a minimum recommended rate for each service and any changes to this recommended rate.

What if there is a problem

Preventing problems is our aim. homesupport Elmbridge makes random checks by phone calls or visits, we also send out annual quality control questionnaires. However, should a problem arise this should be discussed with the helper in the first instance. If the matter cannot be resolved then the Manager should be contacted. Serious problems will be reported to the appropriate authority.

Are donations accepted?

Yes. As a registered charity homesupport Elmbridge welcomes donations from beneficiaries and local organisations. Please contact the Manager.

How long has this service been operating ?

A service called Molesey & Dittons Housework Scheme was launched in 1990 providing a cleaning service in those areas of Elmbridge. The organisation gradually offered more services throughout the whole borough of Elmbridge changing its name to MDHS Household Services. In 2012 the name had been changed to homesupport Elmbridge to better reflect the services provided.

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